• Grandpa, What's That Sound in the Middle of the Night?
  • Impatient Pamela, Why Are My Feet So Huge?
  • Color, Color, Where Are You, Color?
  • Disc Golf, All You Need to Know About the Game You Want to Play
  • Honk The Moose
  • Impatient Pamela, Learns About Germs
  • Disc Golf, All You Need to Know About the Game You Want to Play
  • Color, Color, Where Are You, Color?
  • Honk The Moose
  • Impatient Pamela Calls 911
  • Grandpa, What's That Sound in the Middle of the Night?
  • Impatient Pamela, Learn How to Call 9-1-1

     
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Returns and Refund Policy

Timeline

Exchange or return your item anytime from the original purchase date within 30 days for a full refund of your purchase price (excluding shipping).
Return the items to:   Trellis Publishing Returns
                                51359 Highway 54
                                New York Mills, MN 56567

Non-Returnable Items

Digital content (book downloads)
Items that are damaged or abused
Signed or otherwise personalized items

Refund Method

Your refund will generally be in the same form as the original payment. However, when the item was purchased with cash, with a check, or with a debit card without a major credit card logo, the refund will be in the form of a check mailed to you within 10 business days. If the item was purchased using debit and the debit card has a major credit card logo, refunds under $250 will be issued as a check; refunds over $250 will be credited back to the card.

To Protect Your Personal Data

Please remove all personal data (credit card data) from any exchanged or returned product invoice or packaging. Trellis Publishing is not responsible for any personal data left on or in an exchanged or returned product package. Instead, include your name, address, and telephone number, and we will call you if more information is needed.

Bookstore/Wholesaler Refunds

All refunds for purchases by bookstores and wholesalers made through the national distribution systems must be handled through the original supplier. Contact your supplier or distributor for their refund policy.


Delivery / Shipping Policy

Standard Shipping

Our products are shipped via UPS Ground (5-7 days) and UPS (2-3 Days).

International Shipping

International shippments not available, unless through special arrangements.
Please contact us for the possibility of shipment.